Orders & Returns
Thank you for shopping at JAD
- Our products can be returned within 14 days of the original purchase of the product.
- A new product may be exchanged for another product or returned for a refund.
- A pre-ordered product is not eligible for a return unless delivery exceeds 75 days. Exchange within 14 days.
- To be eligible for a return, please make sure that:
• The product was purchased in the last 14 days
• The product is in its original packaging
• The product isn't used or damaged
• You have the receipt or proof of purchase
• You've obtained a Return Merchandise Authorization number (RMA) from us
Products that do not meet these criteria will not be considered for return.
To obtain a Return Merchandise Authorization number (RMA), please contact us:
Identification and signature is required upon delivery of all orders.
Jordan Alexander Design will cover the charges incurred in connection with the return of a product, should a return be accepted.
If you received a damaged product, please notify us immediately for assistance.
Unfortunately, sale items cannot be refunded.
Only regular price items can be refunded.
All orders are charged & processed in displayed currency
Duties & Taxes
Orders outside Canada & U.S.A. may be subject to additional import duties and taxes upon arrival.
If you have any questions about our policies, please contact us: