• Orders & Returns

    Thank you for shopping at JAD

    - Our products can be returned within 14 days of the original purchase of the product.
    - A new product may be exchanged for another product or returned for a refund.
    - A pre-ordered product is not eligible for a return unless delivery exceeds 75 days. Exchange within 14 days.
    - To be eligible for a return, please make sure that: 

    • The product was purchased in the last 14 days
    • The product is in its original packaging   
    • The product isn't used or damaged
    • You have the receipt or proof of purchase
    • You've obtained a Return Merchandise Authorization number (RMA) from us

    Products that do not meet these criteria will not be considered for return.

    To obtain a Return Merchandise Authorization number (RMA), please contact us:

    • admin@JADWORLD.COM

    Shipping charges

    Identification and signature is required upon delivery of all orders.

    Jordan Alexander Design will cover the charges incurred in connection with the return of a product, should a return be accepted.

    Damaged items 

    If you received a damaged product, please notify us immediately for assistance.

    Sale items

    Unfortunately, sale items cannot be refunded.
    Only regular price items can be refunded.


    All orders are charged & processed in displayed currency

    Duties & Taxes

    Orders outside Canada & U.S.A. may be subject to additional import duties and taxes upon arrival.

    Contact us

    If you have any questions about our policies, please contact us:
    • admin@JADWORLD.com